05/14/08 - 06/18/08
Connect18: Central Coast Wine Tour
Come experiece the wines of the Central Coast from the seat of your stationary bike!

FAQ

Membership Questions

Billing Questions

Policy Questions

Membership Questions

Q: Does The Bay Club provide parking for members?
A: Yes, the Club provides complimentary parking for up to three hours per visit. You may park your vehicle in the parking structure connected to the Club (enter at One Lombard Street) or at the Levi's Plaza Garage located directly across the street on Sansome (the front desk will validate your ticket).
Q: Where does the complimentary shuttle bus stop?
A: The Club offers complimentary shuttle service in and around the Financial District for its members. Stops include the Embarcadero and Montgomery BART stations as well as stops along Battery, Sansome, and Market Streets. Refer to our shuttle schedule for a complete list of stops and departure/arrival times.
Q: Can I bring guests to the Club?
A: Yes, you may bring an unlimited number of guests to the Club provided that s/he pay the Club's guest fee of $20 (good for one day). Each guest is limited to a maximum of two Club visits per month.
Q: What discounts do members receive through the Club?
A: Members receive special pricing on all Club services, from personal training sessions to Sanctuary Spa treatments. Our Best in Class retail partners and Bay Cuisine restaurants also provide special discounts and offers to members. See the Club's newsletter for current member specials.
Q: How do I upgrade my membership to premier status?
A: Simply contact us or speak with a membership representative. S/he can upgrade your membership to include the other Bay Area or West Coast clubs in the Western Athletic Clubs family.
Q: Is my initiation fee refundable?
A: New members have two weeks from their join date to receive a full refund on their initiation fee. After this two-week period, initiation fees are not refundable.
Q: Is my membership transferable?
A: Club memberships, with the exception of corporate memberships, are not transferable to another individual. However, you may transfer your Bay Club membership to another Western Athletic Clubs facility. If you are interested in transferring your membership, please contact a membership representative at The Bay Club.
Q: How do I cancel my membership?
A: In order to cancel your membership, the Club requires 30 days prior written notice. You must complete and sign a Membership Resignation Form, surrender all membership cards and locker keys, and pay any outstanding account balance. Your resignation will not be effective until 1) the 30-day notice period expires and 2) the Club receives the signed and completed Membership Resignation Form, all membership cards and required payments. After the effective date of your resignation, you will not be subject to any further dues.
You may pick up a Membership Resignation Form from the front desk. Once you've completed this form, please keep a copy for your records and bring the original to the front desk. You can also mail or fax it to us. Our mailing address is 150 Greenwich Street, San Francisco, CA 94111. Our fax number is 415.433.7161.
Q: How do I temporarily suspend my membership?
A: If you will be away from the Bay Area for three months or more, or are unable to use the Club because of prolonged illness or injury, you may apply for a Leave of Absence. You must complete a Leave of Absence Request Form and accompany your request with your membership card and full payment of your account balance. Dues for members on approved Leave of Absence are reduced to one-third of the prevailing dues for the applicable membership classification.
You may pick up a Leave of Absence Request Form from the front desk. Once you've completed this form, please keep a copy for your records and bring the original to the front desk. You can also mail or fax it us. Our mailing address is 150 Greenwich Street, San Francisco, CA 94111. Our fax number is 415.433.7161.

Billing Questions

Q: When is my payment due?
A: Payment is due on the second-to-last business day of the month to avoid late fees.
Q: Where can I send payments?
A: You may drop off payments at the front desk or mail them directly to the Club at: 150 Greenwich, San Francisco, CA 94111. We recommend that you use the envelope accompanying your statement and write your membership number on your check.
Q: Can I pay my bill automatically each month?
Yes, The Bay Club offers the convenience of an Electronic Funds Transfer (EFT) to automatically pay your monthly bill. Just download our EFT form. Print it out and complete it. Then just return the signed EFT form to our business office. You can also mail it in. Our mailing address is 150 Greenwich Street, San Francisco, CA 94111.
Q: What is the billing cycle for membership dues?
A: Statements are sent to members on a monthly basis and will reflect next month's dues and past month's payments and charges. For new members, your first bill will include current month's dues plus next month's dues.

Policy Questions

Q: Where is cell phone use prohibited at the Club?
A: Cell phone use is prohibited on the shuttle bus and throughout the Club, with the exception of the main lobby and cafe area. You may use your cell phone in these two areas only.